Last updated: September 20, 2026. Refund percentages and fees on the registration portal override illustrative timelines below if they conflict.
1. General
Refunds apply only to amounts received by the official congress account for items sold by the secretariat. Bank charges, currency conversion differences, and third-party booking fees may be non-recoverable.
2. Registration refunds
When a cancellation request is accepted under the cancellation policy, refunds are processed to the original payment method where technically possible, otherwise by bank transfer.
- Eligible full or partial refunds are net of any published administrative fee.
- Processing time: typically 20–30 business days after approval, depending on banking cycles.
- Early-bird or discounted rates: may carry stricter refund windows as stated at purchase.
3. Non-refundable items
Unless required by law, the following are usually non-refundable: processing fees; late registration surcharges; single-day tickets after the published cut-off; optional merchandise shipped; and donations.
4. Double charges & errors
If you believe you were charged incorrectly, contact the secretariat with proof of payment within 14 days of the transaction. Verified duplicate charges will be corrected.
5. Postponement
If the Congress is postponed, your registration may be transferred to the new dates automatically; if you cannot attend, you may be offered a refund or credit according to the notice issued at the time of postponement.
6. Chargebacks
Please contact us before initiating a card chargeback so we can resolve the issue. Chargebacks may delay badge issuance and may incur administrative costs where contractually permitted.
7. Tax documentation
Tax invoices or receipts will be issued as required by applicable regulations. Refund of taxes follows local rules and may appear as a separate line on your statement.